It is extremely important for you to include your GT ID# whenever you are corresponding with anyone at the institution about an issue with which you need assistance. I receive both emails and phone calls where students: 1) don't provide their full name, 2) don't provide their GT ID#, or 3) email from personal accounts other than the official Georgia Tech assigned email address. While I hope to learn all of you by name, please understand that to assist you, I have to access your records--which requires your GT ID#! I suggest adding your GT ID# as part of your email signature for all official correspondence.
If you are calling for assistance and I am unable to answer the phone, please leave a detailed voice mail message (including your GT ID#) and the phone # at which you can be reached. DO NOT continue to call repeatedly, time after time, and hang up when the call goes to voice mail. This does not help you get through to someone any more quickly, and it disrupts the student appointments or meetings in progress (which is why the phone call can't be answered in the first place.) Please conduct yourself professionally and leave a voice mail message. Your message will be returned as soon as possible.
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